Terms of Service

1. Who you are contracting with

HostelPups is a platform operated by Webstreax Private Limited, a company incorporated in India. In these Terms, "we", "us" and "HostelPups" mean Webstreax Private Limited, and this agreement is between you and that company.

HostelPups is a marketplace that connects renters with property owners who list directly. We are not a broker, agent, landlord, or party to any rental agreement. Rental terms are negotiated directly between you and the owner, and any agreement you sign is with the owner alone.

2. Renter rules

• You agree to use the platform only to find a place to live, not for commercial scraping or reselling.
• You must be 18+ to use HostelPups.
• You must not share, screenshot, or republish owner contact details obtained through the platform.
• Platform-fee refunds are at our discretion under the move-in guarantee — see refund policy.

3. Owner rules

• You must own or have explicit authorization to list each property.
• Listings must be accurate — photos must reflect actual rooms, prices must match what you charge.
• You must not encourage renters to contact you outside the platform during the initial 30 days post-inquiry.
• You agree to KYC verification. False or expired KYC results in suspension.
• Three confirmed violations result in a permanent ban from the platform.

4. Payments

HostelPups does not currently charge for anything. Browsing listings, contacting an owner, and listing a property are all free during the launch phase. We do not collect card or bank details, and we never hold your rent, token advance, or security deposit — those are paid directly to the owner, and any dispute over them is between you and the owner.

If we introduce paid plans later, the price and the refund terms will be published here and shown to you before anything is charged. Until then there is no platform fee, and so no refund of one is offered or owed.

5. Disputes

Disputes between renters and owners are handled directly by both parties. HostelPups may, at its discretion, mediate but is not legally obligated to. Indian jurisdiction applies; Kochi courts have exclusive jurisdiction.

6. Liability

Owners are required to clear our KYC checks before a listing goes live, but those checks are not a warranty: we are not liable for the actual condition, safety, or legality of any property, and listing content is supplied by the owner. Always visit in person before paying any deposit to an owner.

7. Grievance redressal

If you have a complaint about the platform, a listing, an owner, a payment, or your personal data, Webstreax Private Limited operates a grievance redressal mechanism. Write to support@hostelpups.com with "Grievance" in the subject line. We acknowledge every complaint within 24 hours and dispose of it within 15 days of receipt.

Full details — what to include, what we can and cannot do, the escalation path, and the contact details of the designated Grievance Officer — are published at hostelpups.com/grievance. Nothing in these Terms limits your right to approach a consumer forum or any other authority available to you under Indian law.